Lockpoint cannot be enabled
If Lockpoint 1.7.0+ cannot be installed or enabled in your system, you may see an error message like this in the system logs:
The root cause of this problem is a different misconfigured plugin installed in Confluence. This problem can impact a number of other plugins/apps other than the plugin that is misconfigured, and despite the error message above, it is not a Lockpoint-specific issue. To get Lockpoint to load correctly, you may need to locate the misconfigured plugin (see CONFSERVER-55916 and the related comments), temporarily disable that plugin, and then enable Lockpoint. The long-term solution is to ask the vendor of the other plugin to correct the issues in their product. Other plugins that are known to provoke this issue include:
- Tooltip for Confluence v1.2.4
- Atlassian Playbook Blueprints
If you need assistance tracking down the misconfigured plugin, please contact Cenote Support.
Edit in Office
Edit in Office does not work, or Office documents open as read-only
The Atlassian Office Connector and Atlassian WebDAV add-ons, which are built into Confluence, are required to use the Edit in Office feature of Lockpoint. Unfortunately, users sometimes experience compatibility issues between the Atlassian Office Connector and later versions of the Microsoft Office suite. The root cause is later versions of Office do not perform basic WebDAV authentication over unencrypted connections, but Confluence does not support any other type of WebDAV authentication.
If you are having problems with Edit in Office not working, documents opening in read-only mode, or attachments opening as blank documents, you are probably experiencing this issue.
We are aware of a number of workarounds that may be used to alleviate these issues.
Before trying one of the below workarounds, first check the following:
- ensure that you are using the most recent version of the Office Connector. You can upgrade the Office Connector to the latest version (if one is available) using the Confluence Add-On Manager.
- ensure that your users are checking the "Remember Me" checkbox when first logging into Confluence.
If that does not correct the problem, try one of the following workarounds. Depending on your specific configuration of client OS and office versions, you may need to implement more than one of these workarounds.
This solution is the most straightforward, but depending on your environment, it may involve additional administrative work. If Confluence is accessed over an HTTPS connection, Office applications should be able to authenticate properly.
Solution 2: Ensure that your Confluence site is listed in the "Trusted Zone" in Internet Explorer
In Internet Explorer, select Tools > Internet Options, select the Security tab, click the Trusted Sites icon, and click "Sites". Add the URL of your Confluence server to the dialog box (disabling the https requirement, if necessary), then Close and Save the dialog.
Solution 3: Enable Office Connector "pathauth" authentication and disable HTTP-only cookies
i) In Confluence, go to the Office Connector Configuration in the admin section and enable "Allow authentication tokens in the URL path".
Solution 4: Apply registry edits to all Windows client computers
Apply the registry edits from Microsoft KB 2123563 to each client that will be accessing Confluence.
Note that this article specifies that two registry edits are required per machine if you are using Office 2010.
Solution 5: Repair the Office installation on client computers
On Windows 7, for instance:
- Click Start > Control Panel > Programs > Programs and Features.
- Click the Office program you want to repair, and then click Change.
- In the Office window that appears, click Repair > Continue.
You may need to restart the computer on completion of these steps.
Solution 6: Contact Atlassian Support
Although Lockpoint adds locking support to WebDAV, the main WebDAV add-on (and the related Office Connector add-on) are provided by Atlassian as part of Confluence. If the Edit in Office link does not work properly with Lockpoint installed, chances are that it also does not work properly when Lockpoint is disabled. In this scenario, if you open a support ticket with Atlassian, they will be able to provide more-specific advice regarding your particular Confluence installation and your organization's OS and Office versions.
While editing a file with Edit in Office, Confluence does not show the file as locked
If you're able to successfully use Edit in Office to edit documents from Confluence and save them back to the Confluence page from the Office application, then Cenote Lockpoint should be correctly locking and unlocking those documents in tandem with the start and end of your editing session.
However, the actual lock status of the Confluence attachment may not be reflected on the Confluence page until you manually reload/refresh the page in your browser. This is a known issue.
To verify that Cenote Lockpoint is properly locking your attachments during Edit in Office, click Edit in Office to open the attachment, and while the file is open for editing, click on the browser reload/refresh button for that Confluence page. You should see the attachment then properly marked as locked on the Confluence page.
Similarly, to verify that Cenote Lockpoint is properly unlocking your attachments on completion of editing an attachment in the Office application, save your changes to the attachment and close the Office application. Click on the reload/refresh button in your browser for that Confluence page. You should see the attachment now marked as unlocked again on the Confluence page.
If you're seeing any unexpected behavior, please contact Cenote Support and let us know.
How do I get Lockpoint and Confluence's Edit in Office functionality working with Google Chrome?
In Confluence 6.x, Google Chrome on Windows may work with Edit in Office, but this feature is undocumented. However, the Edit in Office feature will not work with Chrome and Microsoft Project or Microsoft Visio files.
For Confluence 6.10 or below, a reasonable workaround for Google Chrome users on Windows (only) is to install the IE Tab for Chrome extension in your browser, which integrates an Internet Explorer rendering engine into Chrome. With that extension installed, if you want to edit a Confluence attachment in Office, open the Confluence page in an IE tab in Chrome and then click on Edit in Office.
For Confluence 6.11 and above, the Edit in Office feature has been replaced by Edit in App. Lockpoint fully supports Edit in App across all browsers and file types.
How do I disable the Edit in Office button/link?
If you wish to disable the Edit in Office button on a system where Lockpoint is installed, follow the steps listed below.
Lockpoint overrides the functionality of the Atlassian Office Connector, so these instructions are different from systems where Lockpoint is not installed.
- select Toolgear » Add-Ons
- select "User-installed" add-ons in the dropdown (if applicable),
- look through the list of user-installed add-ons to locate Cenote Lockpoint, then click the entry to expand,
- click the "xx of yy modules enabled" link
- hover the mouse over the line that reads "Edit office document link on attachment page (with pathauth)" and click the Disable button, and
- hover the mouse over the line that reads "Edit office document link on attachment page" and click the Disable button.
In WebDAV locking of attachments, why is the actual file locking duration different than what the client requested?
WebDAV locking does not currently use the specific duration requested in client LOCK requests. Instead, the administrator-configured default (as defined in Email Notifications) is used for all files.
Is there any way via WebDAV to lock an entire tree of Confluence content?
Cenote Lockpoint only locks individual files/attachments. It does not currently support locking an entire tree of Confluence content via WebDAV. In practice, this feature is used rarely and most common WebDAV clients (including Microsoft Office) do not use this feature.
However, using the Attachments macro built into Confluence, you can use the Lock All and Unlock All links to lock all attachments shown in the macro.
Drag and Drop Locking
Why am I getting a cryptic error message when I drag and drop a file onto an Attachments page to upload it?
If the file is not locked by you, Internet Explorer will display a less-than-helpful message after the file upload completes. While the file will be appropriately protected, the message may be confusing to users. To overwrite an existing file, simply lock the file yourself and try the drag-and-drop upload again.
This issue occurs as a result of a known compatibility issue between the Atlassian Drag and Drop add-on (which processes the error message generated by Cenote Lockpoint) and Internet Explorer. This bug in Atlassian's Drag and Drop add-on only impacts Internet Explorer, so users who use a different web browser will see a relevant error message.
Why are there messages in my Confluence log referring to "confluence.sections.attachments", and why does Lockpoint disable modules in the system Attachments plugin?
As a part of standard system operation, Lockpoint versions prior to 1.6.9 automatically disabled some built-in modules in the system Attachment Actions Plugin when Lockpoint was installed. These modules are responsible for displaying certain attachment-related buttons, such as the Properties and Delete buttons, as well as the Edit in Office button for the Office Connector. Lockpoint 1.6.9 and above no longer perform this disablement.
While these modules were designed to be re-enabled when Lockpoint was uninstalled, in a limited set of circumstances when upgrading to a newer version of Lockpoint, these modules could have inadvertently remained disabled.
It is possible that long-time users of Lockpoint (who have, at any time, ever installed Lockpoint 1.6.8 or prior on their systems) may experience a situation in which the Attachment Actions plugin or its modules were disabled by Lockpoint 1.6.8 or prior and those modules remained disabled. A similar scenario can apply to certain modules in the Office Connector. The disablement of these modules would not be noticeable to the user while Lockpoint (any version) was installed, since Lockpoint replaces this system functionality.
If you find that the attachment Properties, Delete, Edit in Office, or other buttons disappear when you uninstall or disable Lockpoint, and if you have ever had Lockpoint 1.6.8 or earlier installed, it is likely that this issue impacts you. Note that the modules in these system plugins cannot generally be re-enabled through the Confluence App Manager, so the issue cannot be fixed through the UI.
A fix for this issue was included in Lockpoint 1.8.0, which will attempt to automatically re-enable any the specific system modules that were disabled by earlier versions of Lockpoint. To apply this fix, install Lockpoint 1.8.0 or higher, ensure that it has a current license (installing a free 30-day evaluation license if needed), and wait for five minutes after activation. Lockpoint 1.8.0 and above automatically attempt to detect and remedy this situation a few minutes after installation. Once the Attachment Actions modules have been re-enabled (which should be noted in the Confluence logs), the problem has been corrected and Lockpoint does not need to remain installed. This is a one-time operation that will cure the state of the modules and it does not need to be repeated.
A symptom of the problem is a log message that looks like this on Confluence startup:
I am having trouble installing my Lockpoint license
Do you have a Lockpoint license that was issued prior to November 2016? If so, see our documentation on Legacy Lockpoint Licenses for instructions on installing both Cenote-issued and Atlassian-issued Lockpoint licenses. If you an Atlassian Marketplace-issued license and you are still having trouble, please contact Cenote Support.
How do I get a developer/staging/test license for Lockpoint?
If you are a licensed commercial user of Lockpoint, you can receive a developer license for Lockpoint from Atlassian.
I am seeing the error: Unable to find resource 'template/lockpoint/showactionmessages.vm'
If you have uninstalled Lockpoint but you are seeing the above message in your Confluence logs, it is possible that Lockpoint was uninstalled in an unexpected or abrupt manner. The above message refers to Velocity resources that are overridden by Lockpoint but which are no longer available now that the plugin is uninstalled.
Under normal circumstances, Lockpoint automatically cleans up these resources when it is uninstalled. If Lockpoint is uninstalled forcefully (for example, if you shut down Confluence by killing the process instead of performing a graceful shutdown, and you then delete the Lockpoint .JAR from the filesystem), Lockpoint will not have the opportunity to clean up its resources and the above error may occur.
In this scenario, the easiest solution is to reinstall Lockpoint in order to give it a chance to clean up. To do this:
- Install the same version of Lockpoint that you previously uninstalled. (If you are unsure of the version of Lockpoint that was installed, look in the UPM Audit Log.)
- After Lockpoint is installed, immediately uninstall it again.
If Lockpoint is given the chance to uninstall itself cleanly, the error should resolve itself automatically. If you have difficulty, please contact us.